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3 Guest Problems That Can Be Solved By a Visitor Management System

Posted by Dan Ryan on Oct 20, 2017 1:00:00 PM

Every workplace wants to provide an optimal experience for each of its guests.

Whether you work at a small office that's hosting someone from corporate for the day or you're part of a large firm welcoming big shots from a potential client, creating that ideal guest experience is key to a successful visit

It's important, though, to be realistic: people are busy.

Many organizations don't even have the luxury of having a staffed front desk, let alone having a dedicated, concierge-esque staff member whose job is to ensure a smooth visit for every guest.

For most organizations, this is where Visitor Management comes into play: it's a tool that can be used to ensure that every visitor to your facility has a great experience.

But for a number of reasons, organizations brush off the idea of Visitor Management. Common excuses include:

  • "Our building is already safe."
  • "We don't have enough guests."
  • "Ah, we just don't need it."

The irony, of course, is that many of the organizations making these excuses suffer from the very problems a good Visitor Management system can solve.

Visitor Management identifies and addresses pain points for guests at your site

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Topics: Visitor Management, office visitor management, visitor management systems

4 Ways to Make Visits Better For Your Guests

Posted by Dan Ryan on Oct 17, 2017 10:30:00 AM

As a business, you spend a lot of time thinking about guests as part of your office visitor policy.

All kinds of guests! Important guests, annoying guests, "I swear I'm not selling anything" guests, corporate guests, unwanted guests...name the guest type, and chances are it has crossed your mind at some point.

However, most of the time an organization spends thinking about guests involves what to do with a guest once he or she arrives on-site:

  • Management wants to know who's going to be escorting the guest around the office.
  • Security wants to know how long the guest will be staying.
  • Your employees want to know if this guest is important enough for an office lunch to be provided.

To be fair, the lines of thinking above make a lot of sense. After all, you're the host organization; you're worried about hosting.

But to get the most out of your visits, you need to think about things from your guest's point of view.

By putting yourself in the shoes of your guests, you're able to address their needs, identify their pain points and improve your processes to a point where all of the anxiety of a visit is taken away.

Better processes lead to better visits

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Topics: Visitor Management, guest management, office visitor management, guest experience, office tips

3 Keys to an Effective Hospital Safety & Security Program

Posted by Dan Ryan on Oct 13, 2017 10:00:00 AM

Unfortunately, it's a frightening reality: violent incidents are occurring at healthcare facilities with an increasing degree of frequency.

While most hospitals and medical centers took an interest in security in the past, today's climate has made a stronger focus on security an essential part of any healthcare facility.

There's only one problem: adding a comprehensive security system to a hospital can be an overwhelming undertaking due to the number of things that need to be taken into consideration.

Making a healthcare facility more secure is a lot more complex than, say, securing a small office building.

At the office building, adding a security guard to the front desk and some locks to the doors should be enough, as most offices aren't dealing with dangerous/controlled substances and there won't be many visitors coming and going.

It's a very different story at a hospital, however.

On the average day, visitors come to see patients, pharmaceutical representatives visit doctors and there's staff changeover with interns coming and going or physicians visiting from other hospitals.

It gets chaotic pretty quickly. So how do you cut through the noise and find that perfect, effective hospital security plan?

Focus on three distinct areas

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Topics: Visitor Management, access control, hospital security, healthcare, healthcare Visitor Management, healthcare security, hospital ID badges

4 Ways to Improve a Hospital Visitor Program

Posted by Dan Ryan on Oct 10, 2017 2:00:00 PM

Visiting a loved one in the hospital can be a stressful experience.

With the exception of going to see a newborn baby, a hospital visit is rarely a happy occasion. Hospital visitors are often pretty stressed out, and it's not hard to see why.

While you don't want to add any unnecessary obstacles to a visitors' path toward seeing their loved ones, it's still important for healthcare facilities to screen all guests, for both staff and patient safety.

However, it's equally important to ensure that your hospital Visitor Management solution doesn't cause anxiety or increase stress for your guests.

To put it simply, you want your Visitor Management solution to work, without putting undue duress on the guests.

Learn how to make things easier on your guests

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Topics: Visitor Management, healthcare, healthcare Visitor Management, visitor management systems

How Can You Make Your ID Cards Last Longer?

Posted by Dan Ryan on Oct 5, 2017 11:00:00 AM

It's a fact of life when it comes to objects or material possessions: sooner or later, things are going to get worn out.

From cars to computers, sneakers to speakers, all things break down after a while, especially with regular use.

Identification cards are no exception to this rule.

Think about how much wear-and-tear the average employee ID badge or student ID card is going to endure on a regular basis: ID cards are taken in and out of pockets, tapped against card readers, swiped through machines and more.

All of this activity leads to a pretty logical conclusion: you're going to have to replace your identification cards at some point.

Much like your other possessions, however, the goal is to make your ID card last as long as possible. Cars last longer with regular oil changes, computers last longer with regular virus scans and file clean-up. 

Fortunately, there are a few different ways you can help your ID cards and badges last longer — and they don't require having a good mechanic on standby.

You don't have to resign yourself to frequent replacement cards

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Topics: ID cards, JetPak, badge holders, laminated ID cards, lamination, PVC ID cards

5 Myths About Visitor Management (and the Truth Behind All 5)

Posted by Dan Ryan on Sep 27, 2017 1:30:00 PM

Visitor Management is a hot topic in today's security-focused climate.

Unfortunately, incidents continue to occur that force organizations to take a look at their Visitor Management and security procedures and wonder, "are we doing enough?"

Inspired by recent events, many organizations have started to look at implementing a Visitor Management program for the first time.

In talking to our customers, we've found that there's a lot of misinformation out there when it comes to Visitor Management.

In the interest of helping to clarify the murky Visitor Management waters, we've compiled the five "myths" we hear the most and provided you with the truth behind each.

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Topics: WhosOnLocation, Visitor Management, expiring visitor badges, TEMPbadge, PassagePoint, guest management

What is HL7 & Why Is It Important for Healthcare Visitor Management?

Posted by Dan Ryan on Sep 21, 2017 11:30:00 AM

Like most heavily regulated bodies, the healthcare industry is full of important acronyms.

Many of these acronyms are terms most people will be familiar with, like HIPAA, RN, CNA and HMO. Those are healthcare acronyms the majority of people have encountered at one point or another.

However, one of the more important healthcare acronyms is one that the average patient or hospital visitor has probably never heard before:

HL7.

If you're thinking "what the heck is that?", you're not alone.

Unless you work for a hospital in some sort of administrative, IT or security capacity, chances are you've never encountered the term.

However, HL7 is something that is key to nearly every healthcare facility, and plays a particularly important role in healthcare Visitor Management.

What is HL7?

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Topics: Visitor Management, PassagePoint, healthcare regulations, HL7, healthcare, healthcare Visitor Management

What Are Shielded Badge Holders and How Do They Work?

Posted by Dan Ryan on Sep 11, 2017 10:00:00 AM

If you've been browsing our site looking for a new ID card holder, chances are you've encountered the term "shielded badge holder" at some point. And unless you're as familiar with ID products as we are, you probably had a very basic (but valid) question:

"What the heck is a shielded badge holder?"

A shielded badge holder sounds like it could be one of several things:

  • Did it get that name by being the favorite ID badge holder of medieval knights?
  • Is it just another name for a non-flexible badge holder?
  • Maybe it's a soft badge holder coated in an outer shell, like a turtle...

In reality, shielded badge holders are none of the above. Instead, shielded badge holders serve as a pretty basic solution to a very modern problem.

What is a shielded badge holder?

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Topics: card accessories, modern security, data security, shielded badge holders, government ID cards, security tips, badge holders

3 Steps You Can Take to Increase Hospital Security

Posted by Dan Ryan on Sep 8, 2017 10:00:00 AM

When you see the headline, it feels like a bad case of déjà vu. Unfortunately, it's reality: violent incidents have put hospital security practices back in the news.

Last week, a psychiatric patient attempted to strangle a nurse at Montreal General hospital in Montreal, Quebec.

According to the Montreal Gazette, a 25-year-old patient attacked a nurse during the night shift, choking her with his bare hands and throwing her to the floor.

Thankfully, the attack was stopped by a staff member who, by chance, walked by the nurse's station, saw the commotion and stepped in.

The narratives that emerged after the incident were pretty familiar: the nurses and doctors blamed the administration for insufficient staffing, the administration blamed the security providers, the security providers blamed the administration.

Remarkably, that wasn't the only recent incident north of the border: a mental-health patient stabbed a fellow patient at an Ontario hospital back in late August.

There are similar themes in all of these incidents: budgets were cut and decisions were made without taking security into consideration.

Safety, not budget, should be the real bottom line

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Topics: Visitor Management, healthcare, healthcare Visitor Management

Pop Quiz: 3 Questions to Ask About Your School Security System

Posted by Dan Ryan on Aug 31, 2017 1:00:00 PM

Summer is slowly drawing to a close, and that means one thing: it's back-to-school time!

Many districts across the country have already resumed classes for the year, and the majority of those still on summer vacation will return to school after the upcoming Labor Day holiday.

Back-to-school season is a time to stock up on supplies, sharpen those pencils, set up lesson plans and ensure that facilities are ready to handle another year's worth of activity.

However, back-to-school season is also the perfect time to reflect on and assess the state of an essential part of school operations: your school security system.

For most schools, decisions on capital expenses (like a new security system) are made in the late spring. However, that doesn't mean that taking a closer look at a security system should be limited to those spring months.

Back-to-school time is a season of the new: new students, new teachers, new staff members, new policies. 

This "newness" is a great way to assess the systems and procedures you already have in place, and to determine if there are areas in which you need to make improvements.

Acing this quiz helps lead to a safer, more secure school

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Topics: Visitor Management, school visitor management, school safety, school security, building security, school access control, access control for schools, school security systems, lockdown

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