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The Hospital Dilemma: Balancing Security & A Welcoming Atmosphere

Posted by Dan Ryan on Aug 11, 2017 1:00:00 PM

On the surface, it seems like the ultimate contradiction: you want to welcome guests and make it easy for them to visit while also having security measures, like a Visitor management system, in place that are strict enough to keep your facility safe.

It seems impossible, like you're asking to go swimming without getting wet. Some things simply don't go together.

This is the safety dilemma faced by many large organizations on a daily basis, but one industry finds this to be a particularly vexing problem: healthcare.

Running a successful hospital comes with a long list of requirements, among them two that directly clash: welcoming guests and patients while also keeping security tight.

As we've discussed before, hospitals are, unfortunately, fertile grounds for violent incidents.

Whether it's a disgruntled spouse, a former patient holding a grudge or a family member blaming a doctor for the death of a loved one, hospitals are filled with a powder keg of emotion on a daily basis.

With an environment that is so emotionally charged, it would make sense to strictly limit the number of people allowed on site; however, a facility that discourages guests is a facility that isn't going to have much success.

The solution is clear: hospitals must find the happy medium between security and easy visitor access.

But how?

Security and welcoming guests don't need to be mutually exclusive

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Topics: Visitor Management, healthcare, healthcare Visitor Management, building security, healthcare security

Calls for Stronger Healthcare Workplace Violence Prevention Measures Continue

Posted by Dan Ryan on Jul 21, 2017 11:00:00 AM

It's a sad reality: those who work to protect the most vulnerable among us are in turn among the most susceptible to violent outbursts and attacks while on the job.

As we discussed in a previous blog post, studies have shown that healthcare workers have a rate of workplace violence that is 20% higher than workers in other industries.

This means that doctors, nurses, surgeons and other technicians are far more likely to be harmed on the job than office workers, retail employees and others in the general employment population.

These people work tirelessly to help their patients get healthy, saving lives on a regular basis. For decades, violent outbursts at hospitals and other healthcare facilities have been unfairly swept under the rug and viewed as "part of the job."

However, those attitudes are beginning to change, and the change is starting with the workers themselves.

Employees are saying "no more" to workplace violence

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Topics: Visitor Management, healthcare, healthcare Visitor Management, healthcare security

The Importance of Watch Lists in Hospital Visitor Management

Posted by Dan Ryan on Jun 21, 2017 2:00:00 PM

One of the main goals of any hospital is to keep the people inside, whether they're staff, patients or visitors, safe from harm.

While this goal isn't limited to hospitals (factories, schools, office buildings and other sites all want to keep their personnel safe too), safety and security are taken particularly seriously at healthcare facilities

It may be because of the vulnerability of the people receiving treatment inside, or due to the desire to ensure that people wracked by anxiety over a loved one's condition don't have anything else to worry about.

Regardless of the specific impetus, hospital administrators and security staff spend countless hours reviewing Visitor Management procedures, fine-tuning security plans, monitoring video and training for particular incidents.

It's obvious, but a security director or hospital administrator would be able to sleep a lot more soundly if he or she knew the facility was doing everything it could to keep potential threats from ever accessing the building.

This, of course, seems obvious: if you keep nefarious characters outside, you drastically decrease the likelihood of those characters harming anyone at your facility.

The problem is that it's difficult to identify troublemakers before they come inside, right?

Wrong.

Watch lists serve as a first line of defense

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Topics: Visitor Management, PassagePoint, hospital security, healthcare Visitor Management, hospital visitor management, healthcare security, healthcare tips

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