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When It Comes to Hospital Visitor Management, Watch Lists Are Essential

Posted by Dan Ryan on Jan 31, 2019 10:00:00 AM

One of the main goals of any hospital is to keep the people inside, whether they're staff, patients or visitors, safe from harm.

While this goal isn't limited to hospitals (factories, schools, office buildings and other sites all want to keep their personnel safe too), safety and security are taken particularly seriously at healthcare facilities

It may be because of the vulnerability of the people receiving treatment inside, or due to the desire to ensure that people wracked by anxiety over a loved one's condition don't have anything else to worry about.

Regardless of the specific impetus, hospital administrators and security staff spend countless hours reviewing Visitor Management procedures, fine-tuning security plans, monitoring video and training for particular incidents.

It's obvious, but a security director or hospital administrator would be able to sleep a lot more soundly if he or she knew the facility was doing everything it could to keep potential threats from ever accessing the building.

This, of course, seems obvious: if you keep nefarious characters outside, you drastically decrease the likelihood of those characters harming anyone at your facility.

The problem is that it's difficult to identify troublemakers before they come inside, right?

Wrong.

Watch lists serve as a first line of defense

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Topics: Visitor Management, PassagePoint, hospital security, healthcare Visitor Management, hospital visitor management, healthcare security, healthcare tips

What Areas of a Hospital Would Benefit from a Visitor Management System?

Posted by Dan Ryan on Jan 10, 2019 11:00:00 AM

Take a second to picture a stereotypical Visitor Management installation. The kind of system doesn't really matter — it could be a software system, a log book or even just a package of expiring visitor badges on a desk.

Now...where in this imaginary facility is the installation located?

If you're like most people, you picture a Visitor Management system sitting in the lobby of a building, whether it's the ground floor of a multi-tenant office building or the entryway of a school.

Hospitals aren't much different: if you picture a hospital Visitor Management system in your mind, you're probably going to see it in the lobby.

It makes sense: hospitals are extremely busy places, oftentimes bordering on chaotic. This makes guest management key, and the first place that guests visit is usually the lobby.

However, many hospitals find putting Visitor Management systems in their main lobby to be an overwhelming task, as there are so many moving parts and factors to consider.

This can lead organizations to put off installing a Visitor Management system entirely, opting to postpone the expense and stress until they're better equipped to handle it.

But procrastination like this leaves a facility vulnerable and ignores a big detail that many hospitals overlook: there are several other "smaller" places where a hospital can effectively install a Visitor Management system.

Visitor Management doesn't need to be limited to the lobby

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Topics: Visitor Management, healthcare, healthcare Visitor Management, visitor management for maternity wards, emergency room visitor management

3 Reasons Why Hospital Visitor Management is Essential for Today's Facilities

Posted by Dan Ryan on Dec 5, 2018 3:00:00 PM

We've spent a lot of time in this blog talking about why Visitor Management is important for sites of all kinds.

While the specifics may vary depending on the industry, the basis of every Visitor Management system is the desire to keep a site and its personnel safe from harm.

This desire applies to all kinds of worksites, from hospitals to factories and everything in between.

However, it's not a stretch to say that Visitor Management is a little more important for overall safety and security in a few industries. Healthcare is one of those industries.

We recently discussed calls for increased safety at healthcare facilities and how a good Visitor Management system goes a long way toward achieving that goal of increased safety.

You may be wondering, "what makes healthcare so different? Isn't building safety basically the same everywhere?"

While it's true that there are common threads between site safety at all kinds of workplaces, there are unique aspects of healthcare facilities that make the need for hospital Visitor Management a little more pressing.

The unique safety challenges hospitals face

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Topics: Visitor Management, hospital security, guest safety, facility safety, healthcare, healthcare Visitor Management, hospital visitor management

3 Steps You Can Take to Increase Hospital Security

Posted by Dan Ryan on Apr 3, 2018 10:00:00 AM

When you see the headline, it feels like a bad case of déjà vu. Unfortunately, it's reality: violent incidents have put hospital security practices back in the news.

Last week, a psychiatric patient attempted to strangle a nurse at Montreal General hospital in Montreal, Quebec.

According to the Montreal Gazette, a 25-year-old patient attacked a nurse during the night shift, choking her with his bare hands and throwing her to the floor.

Thankfully, the attack was stopped by a staff member who, by chance, walked by the nurse's station, saw the commotion and stepped in.

The narratives that emerged after the incident were pretty familiar: the nurses and doctors blamed the administration for insufficient staffing, the administration blamed the security providers, the security providers blamed the administration.

Remarkably, that wasn't the only recent incident north of the border: a mental-health patient stabbed a fellow patient at an Ontario hospital back in late August.

There are similar themes in all of these incidents: budgets were cut and decisions were made without taking security into consideration.

Safety, not budget, should be the real bottom line

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Topics: Visitor Management, healthcare, healthcare Visitor Management

The 3 Hidden Benefits of Having a Visitor Management System

Posted by Dan Ryan on Feb 14, 2018 7:30:00 AM

The main goal of any Visitor Management system is, of course, to properly and effectively process and track guests.

The impetus behind this goal can vary from site to site, but one main, across-the-board reason is that organizations want to take steps to protect their people and premises, and restricting access to facilities is a huge part of achieving that goal.

When purchasing a Visitor Management system, then, it stands to reason that you know what you're getting: additional safety for your site and a way to better track who's on your premises.

Is that all?

Nope!

Like a cheesy, late-night infomercial, "but wait — there's more!"

Aside from giving your organization a better way to track who's on-site at any given time and ensuring that only welcome guests are able to access your facilities, having a Visitor Management system installed at your site provides a number of additional benefits.

From making a strong first impression to covering your back in case of issues down the line, installing a Visitor Management system will have a positive impact on your site far beyond just issuing badges.

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Topics: Visitor Management, healthcare Visitor Management

4 Ways a Visitor Management Program Helps Increase Workplace Safety

Posted by Dan Ryan on Nov 20, 2017 1:00:00 PM

Think about a standard Visitor Management system.

What's the main goal any system should strive to achieve?

"Well, that's obvious," you think. "It should be able to tell you who is coming and who is going from your premises at all times."

Hey, you've been reading our website!

Sounds simple enough, right?

However, if you dig a little deeper, there's a larger root cause behind every Visitor Management system.

After all, most organizations aren't just a bunch of nosy people who want to know the names of strangers coming by.

No, the overarching goal of Visitor Management is to increase workplace safety for all on-site personnel, including both staff and guests.

And if you stop and think about it, it makes a lot of sense: Visitor Management systems try to identify threats, prevent unauthorized access and record any incidents, three key components to keeping a work site safe and incident-free. 

However, today's Visitor Management systems go far beyond simply recording a name when it comes to keeping your workplace safe from violence.

Visual deterrents, watch lists and more

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Topics: Visitor Management, expiring visitor badges, healthcare Visitor Management, education Visitor Management, office visitor management, business visitor management, workplace violence, workplace safety

Violence in Healthcare Continues to Escalate, Polls Show

Posted by Dan Ryan on Nov 8, 2017 1:00:00 PM

Spend some time talking to doctors, nurses and other healthcare personnel about issues of safety and security at today's hospitals and medical centers.

In all likelihood, you'll walk away from the conversation with an unsettling conclusion: the situation is far from under control, and is actually getting worse.

Pundits and industry experts have a number of different theories on why there's been such an increase in these violent incidents.

Some say it's due to an increase in the number of patients with mental health issues using standard facilities or due to tightened budgets leading to less money to spend on security.

Others think the incidents have always been occurring, and that an increased focus on security in today's "breaking news" social media climate has only served as a way to bring them to light.

Whatever the impetus for the increase may be, there's no denying that the increase is real. Recent polls have confirmed that, with some sobering statistics.

68% of one area's healthcare workers said what?

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Topics: Visitor Management, healthcare, healthcare Visitor Management, healthcare security

4 Real-World Examples of How a Visitor Management System Helped Our Customers

Posted by Dan Ryan on Oct 27, 2017 1:00:00 PM

We've talked a lot about Visitor Management in this blog. What it is, how to get the most out of a system and why an organization needs it have all been discussed.

"Great," you think. "But how do I know if any of this is actually working for anyone?"

Good point!

It's easy for us to tell you how valuable Visitor Management is, but it's a lot more beneficial to hear about actual cases where a Visitor Management system prevented an incident, saved a customer money or had some other tangible benefit.

With that in mind, we collected stories from several sites or customers using one of our Visitor Management solutions. We wanted to know how their Visitor Management installation was working and how it had benefited their site.

Their answers were eye-opening, and really show the range of benefits a good Visitor Management installation can offer.

Let these users tell you how their Visitor Management system is working

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Topics: Visitor Management, contractor management, healthcare Visitor Management

3 Keys to an Effective Hospital Safety & Security Program

Posted by Dan Ryan on Oct 13, 2017 10:00:00 AM

Unfortunately, it's a frightening reality: violent incidents are occurring at healthcare facilities with an increasing degree of frequency.

While most hospitals and medical centers took an interest in security in the past, today's climate has made a stronger focus on security an essential part of any healthcare facility.

There's only one problem: adding a comprehensive security system to a hospital can be an overwhelming undertaking due to the number of things that need to be taken into consideration.

Making a healthcare facility more secure is a lot more complex than, say, securing a small office building.

At the office building, adding a security guard to the front desk and some locks to the doors should be enough, as most offices aren't dealing with dangerous/controlled substances and there won't be many visitors coming and going.

It's a very different story at a hospital, however.

On the average day, visitors come to see patients, pharmaceutical representatives visit doctors and there's staff changeover with interns coming and going or physicians visiting from other hospitals.

It gets chaotic pretty quickly. So how do you cut through the noise and find that perfect, effective hospital security plan?

Focus on three distinct areas

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Topics: Visitor Management, access control, hospital security, healthcare, healthcare Visitor Management, healthcare security, hospital ID badges

4 Ways to Improve a Hospital Visitor Program

Posted by Dan Ryan on Oct 10, 2017 2:00:00 PM

Visiting a loved one in the hospital can be a stressful experience.

With the exception of going to see a newborn baby, a hospital visit is rarely a happy occasion. Hospital visitors are often pretty stressed out, and it's not hard to see why.

While you don't want to add any unnecessary obstacles to a visitors' path toward seeing their loved ones, it's still important for healthcare facilities to screen all guests, for both staff and patient safety.

However, it's equally important to ensure that your hospital Visitor Management solution doesn't cause anxiety or increase stress for your guests.

To put it simply, you want your Visitor Management solution to work, without putting undue duress on the guests.

Learn how to make things easier on your guests

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Topics: Visitor Management, healthcare, healthcare Visitor Management, visitor management systems

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