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3 Steps You Can Take to Increase Hospital Security

Posted by Dan Ryan on Apr 3, 2018 10:00:00 AM

When you see the headline, it feels like a bad case of déjà vu. Unfortunately, it's reality: violent incidents have put hospital security practices back in the news.

Last week, a psychiatric patient attempted to strangle a nurse at Montreal General hospital in Montreal, Quebec.

According to the Montreal Gazette, a 25-year-old patient attacked a nurse during the night shift, choking her with his bare hands and throwing her to the floor.

Thankfully, the attack was stopped by a staff member who, by chance, walked by the nurse's station, saw the commotion and stepped in.

The narratives that emerged after the incident were pretty familiar: the nurses and doctors blamed the administration for insufficient staffing, the administration blamed the security providers, the security providers blamed the administration.

Remarkably, that wasn't the only recent incident north of the border: a mental-health patient stabbed a fellow patient at an Ontario hospital back in late August.

There are similar themes in all of these incidents: budgets were cut and decisions were made without taking security into consideration.

Safety, not budget, should be the real bottom line

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Topics: Visitor Management, healthcare, healthcare Visitor Management

The 3 Hidden Benefits of Having a Visitor Management System

Posted by Dan Ryan on Feb 14, 2018 7:30:00 AM

The main goal of any Visitor Management system is, of course, to properly and effectively process and track guests.

The impetus behind this goal can vary from site to site, but one main, across-the-board reason is that organizations want to take steps to protect their people and premises, and restricting access to facilities is a huge part of achieving that goal.

When purchasing a Visitor Management system, then, it stands to reason that you know what you're getting: additional safety for your site and a way to better track who's on your premises.

Is that all?

Nope!

Like a cheesy, late-night infomercial, "but wait — there's more!"

Aside from giving your organization a better way to track who's on-site at any given time and ensuring that only welcome guests are able to access your facilities, having a Visitor Management system installed at your site provides a number of additional benefits.

From making a strong first impression to covering your back in case of issues down the line, installing a Visitor Management system will have a positive impact on your site far beyond just issuing badges.

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Topics: Visitor Management, healthcare Visitor Management

4 Ways a Visitor Management Program Helps Increase Workplace Safety

Posted by Dan Ryan on Nov 20, 2017 1:00:00 PM

Think about a standard Visitor Management system.

What's the main goal any system should strive to achieve?

"Well, that's obvious," you think. "It should be able to tell you who is coming and who is going from your premises at all times."

Hey, you've been reading our website!

Sounds simple enough, right?

However, if you dig a little deeper, there's a larger root cause behind every Visitor Management system.

After all, most organizations aren't just a bunch of nosy people who want to know the names of strangers coming by.

No, the overarching goal of Visitor Management is to increase workplace safety for all on-site personnel, including both staff and guests.

And if you stop and think about it, it makes a lot of sense: Visitor Management systems try to identify threats, prevent unauthorized access and record any incidents, three key components to keeping a work site safe and incident-free. 

However, today's Visitor Management systems go far beyond simply recording a name when it comes to keeping your workplace safe from violence.

Visual deterrents, watch lists and more

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Topics: Visitor Management, expiring visitor badges, healthcare Visitor Management, education Visitor Management, office visitor management, business visitor management, workplace violence, workplace safety

Violence in Healthcare Continues to Escalate, Polls Show

Posted by Dan Ryan on Nov 8, 2017 1:00:00 PM

Spend some time talking to doctors, nurses and other healthcare personnel about issues of safety and security at today's hospitals and medical centers.

In all likelihood, you'll walk away from the conversation with an unsettling conclusion: the situation is far from under control, and is actually getting worse.

Pundits and industry experts have a number of different theories on why there's been such an increase in these violent incidents.

Some say it's due to an increase in the number of patients with mental health issues using standard facilities or due to tightened budgets leading to less money to spend on security.

Others think the incidents have always been occurring, and that an increased focus on security in today's "breaking news" social media climate has only served as a way to bring them to light.

Whatever the impetus for the increase may be, there's no denying that the increase is real. Recent polls have confirmed that, with some sobering statistics.

68% of one area's healthcare workers said what?

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Topics: Visitor Management, healthcare, healthcare Visitor Management, healthcare security

4 Real-World Examples of How a Visitor Management System Helped Our Customers

Posted by Dan Ryan on Oct 27, 2017 1:00:00 PM

We've talked a lot about Visitor Management in this blog. What it is, how to get the most out of a system and why an organization needs it have all been discussed.

"Great," you think. "But how do I know if any of this is actually working for anyone?"

Good point!

It's easy for us to tell you how valuable Visitor Management is, but it's a lot more beneficial to hear about actual cases where a Visitor Management system prevented an incident, saved a customer money or had some other tangible benefit.

With that in mind, we collected stories from several sites or customers using one of our Visitor Management solutions. We wanted to know how their Visitor Management installation was working and how it had benefited their site.

Their answers were eye-opening, and really show the range of benefits a good Visitor Management installation can offer.

Let these users tell you how their Visitor Management system is working

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Topics: Visitor Management, contractor management, healthcare Visitor Management

3 Keys to an Effective Hospital Safety & Security Program

Posted by Dan Ryan on Oct 13, 2017 10:00:00 AM

Unfortunately, it's a frightening reality: violent incidents are occurring at healthcare facilities with an increasing degree of frequency.

While most hospitals and medical centers took an interest in security in the past, today's climate has made a stronger focus on security an essential part of any healthcare facility.

There's only one problem: adding a comprehensive security system to a hospital can be an overwhelming undertaking due to the number of things that need to be taken into consideration.

Making a healthcare facility more secure is a lot more complex than, say, securing a small office building.

At the office building, adding a security guard to the front desk and some locks to the doors should be enough, as most offices aren't dealing with dangerous/controlled substances and there won't be many visitors coming and going.

It's a very different story at a hospital, however.

On the average day, visitors come to see patients, pharmaceutical representatives visit doctors and there's staff changeover with interns coming and going or physicians visiting from other hospitals.

It gets chaotic pretty quickly. So how do you cut through the noise and find that perfect, effective hospital security plan?

Focus on three distinct areas

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Topics: Visitor Management, access control, hospital security, healthcare, healthcare Visitor Management, healthcare security, hospital ID badges

4 Ways to Improve a Hospital Visitor Program

Posted by Dan Ryan on Oct 10, 2017 2:00:00 PM

Visiting a loved one in the hospital can be a stressful experience.

With the exception of going to see a newborn baby, a hospital visit is rarely a happy occasion. Hospital visitors are often pretty stressed out, and it's not hard to see why.

While you don't want to add any unnecessary obstacles to a visitors' path toward seeing their loved ones, it's still important for healthcare facilities to screen all guests, for both staff and patient safety.

However, it's equally important to ensure that your hospital Visitor Management solution doesn't cause anxiety or increase stress for your guests.

To put it simply, you want your Visitor Management solution to work, without putting undue duress on the guests.

Learn how to make things easier on your guests

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Topics: Visitor Management, healthcare, healthcare Visitor Management, visitor management systems

What is HL7 & Why Is It Important for Healthcare Visitor Management?

Posted by Dan Ryan on Sep 21, 2017 11:30:00 AM

Like most heavily regulated bodies, the healthcare industry is full of important acronyms.

Many of these acronyms are terms most people will be familiar with, like HIPAA, RN, CNA and HMO. Those are healthcare acronyms the majority of people have encountered at one point or another.

However, one of the more important healthcare acronyms is one that the average patient or hospital visitor has probably never heard before:

HL7.

If you're thinking "what the heck is that?", you're not alone.

Unless you work for a hospital in some sort of administrative, IT or security capacity, chances are you've never encountered the term.

However, HL7 is something that is key to nearly every healthcare facility, and plays a particularly important role in healthcare Visitor Management.

What is HL7?

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Topics: Visitor Management, PassagePoint, healthcare regulations, HL7, healthcare, healthcare Visitor Management

The Hospital Dilemma: Balancing Security & A Welcoming Atmosphere

Posted by Dan Ryan on Aug 11, 2017 1:00:00 PM

On the surface, it seems like the ultimate contradiction: you want to welcome guests and make it easy for them to visit while also having security measures, like a Visitor management system, in place that are strict enough to keep your facility safe.

It seems impossible, like you're asking to go swimming without getting wet. Some things simply don't go together.

This is the safety dilemma faced by many large organizations on a daily basis, but one industry finds this to be a particularly vexing problem: healthcare.

Running a successful hospital comes with a long list of requirements, among them two that directly clash: welcoming guests and patients while also keeping security tight.

As we've discussed before, hospitals are, unfortunately, fertile grounds for violent incidents.

Whether it's a disgruntled spouse, a former patient holding a grudge or a family member blaming a doctor for the death of a loved one, hospitals are filled with a powder keg of emotion on a daily basis.

With an environment that is so emotionally charged, it would make sense to strictly limit the number of people allowed on site; however, a facility that discourages guests is a facility that isn't going to have much success.

The solution is clear: hospitals must find the happy medium between security and easy visitor access.

But how?

Security and welcoming guests don't need to be mutually exclusive

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Topics: Visitor Management, healthcare, healthcare Visitor Management, building security, healthcare security

3 Reasons Why Visitor Management Is of Extra Importance in Healthcare

Posted by Dan Ryan on Jul 26, 2017 1:00:00 PM

We've spent a lot of time in this blog talking about why Visitor Management is important for sites of all kinds.

While the specifics may vary depending on the industry, the basis of every Visitor Management system is the desire to keep a site and its personnel safe from harm.

This desire applies to all kinds of worksites, from hospitals to factories and everything in between.

However, it's not a stretch to say that Visitor Management is a little more important for overall safety and security in a few industries. Healthcare is one of those industries.

We recently discussed calls for increased safety at healthcare facilities and how a good Visitor Management system goes a long way toward achieving that goal of increased safety.

You may be wondering, "what makes healthcare so different? Isn't building safety basically the same everywhere?"

While it's true that there are common threads between site safety at all kinds of workplaces, there are unique aspects of healthcare facilities that make the need for hospital Visitor Management a little more pressing.

The unique safety challenges hospitals face

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Topics: Visitor Management, hospital security, guest safety, facility safety, healthcare, healthcare Visitor Management, hospital visitor management

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