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8 Ways to Improve Your Lobby for a Better Guest Experience

Posted by Dan Ryan on Dec 2, 2016 4:00:00 PM

It's a place you probably breeze right through daily.

Maybe you say "hi" to the receptionist or pause briefly at your employee attendance sign-in station, but other than that, you pay it little mind.

However, your lobby is arguably the most important aspect of your site for one key reason: it's where your guests will get their official first on-site impression of your organization.

With that in mind, take a second to think about your lobby. 

  • What's it like?
  • What kind of impression or vibe does it give off?
  • Is it warm and welcoming, or distant and corporate?

Most importantly, ask yourself this:

"How would I feel waiting in this lobby?"

The easiest way to create the best guest experience possible is to put yourself in the guest's shoes.

Be our guest...

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Topics: lobby tips, guest experience, Visitor Management

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