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The 3 Hidden Benefits of Having a Visitor Management System

Posted by Dan Ryan on Feb 14, 2018 7:30:00 AM

The main goal of any Visitor Management system is, of course, to properly and effectively process and track guests.

The impetus behind this goal can vary from site to site, but one main, across-the-board reason is that organizations want to take steps to protect their people and premises, and restricting access to facilities is a huge part of achieving that goal.

When purchasing a Visitor Management system, then, it stands to reason that you know what you're getting: additional safety for your site and a way to better track who's on your premises.

Is that all?

Nope!

Like a cheesy, late-night infomercial, "but wait — there's more!"

Aside from giving your organization a better way to track who's on-site at any given time and ensuring that only welcome guests are able to access your facilities, having a Visitor Management system installed at your site provides a number of additional benefits.

From making a strong first impression to covering your back in case of issues down the line, installing a Visitor Management system will have a positive impact on your site far beyond just issuing badges.

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Topics: Visitor Management, healthcare Visitor Management

4 Ways a Visitor Management System Helps Secure Your School

Posted by Dan Ryan on Dec 15, 2017 9:00:00 AM

Schools around the world continue to face both internal and external threats to the safety of students and staff. Unfortunately, the daily news seems to be filled with school security incidents, from intruders to violence.

With these threats in mind, school security has never been more important. For that reason, using a simple sign-in sheet is no longer sufficient for protecting school students and staff. 

Today's schools need comprehensive Visitor Management. In a school setting, Visitor Management refers to processing and monitoring visiting parents, volunteers, contractors, substitute teachers and other guests to ensure security at the school.

The end goal of a school Visitor Management system is clear: to keep students and staff safe at all times. So how will a Visitor Management system at your school achieve that goal?

We've compiled a list of four ways a Visitor Management system helps make your school a safer place.

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Topics: WhosOnLocation, Visitor Management, TEMPbadge, PassagePoint, school visitor management

4 Ways a Visitor Management Program Helps Increase Workplace Safety

Posted by Dan Ryan on Nov 20, 2017 1:00:00 PM

Think about a standard Visitor Management system.

What's the main goal any system should strive to achieve?

"Well, that's obvious," you think. "It should be able to tell you who is coming and who is going from your premises at all times."

Hey, you've been reading our website!

Sounds simple enough, right?

However, if you dig a little deeper, there's a larger root cause behind every Visitor Management system.

After all, most organizations aren't just a bunch of nosy people who want to know the names of strangers coming by.

No, the overarching goal of Visitor Management is to increase workplace safety for all on-site personnel, including both staff and guests.

And if you stop and think about it, it makes a lot of sense: Visitor Management systems try to identify threats, prevent unauthorized access and record any incidents, three key components to keeping a work site safe and incident-free. 

However, today's Visitor Management systems go far beyond simply recording a name when it comes to keeping your workplace safe from violence.

Visual deterrents, watch lists and more

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Topics: Visitor Management, expiring visitor badges, healthcare Visitor Management, education Visitor Management, office visitor management, business visitor management, workplace violence, workplace safety

Violence in Healthcare Continues to Escalate, Polls Show

Posted by Dan Ryan on Nov 8, 2017 1:00:00 PM

Spend some time talking to doctors, nurses and other healthcare personnel about issues of safety and security at today's hospitals and medical centers.

In all likelihood, you'll walk away from the conversation with an unsettling conclusion: the situation is far from under control, and is actually getting worse.

Pundits and industry experts have a number of different theories on why there's been such an increase in these violent incidents.

Some say it's due to an increase in the number of patients with mental health issues using standard facilities or due to tightened budgets leading to less money to spend on security.

Others think the incidents have always been occurring, and that an increased focus on security in today's "breaking news" social media climate has only served as a way to bring them to light.

Whatever the impetus for the increase may be, there's no denying that the increase is real. Recent polls have confirmed that, with some sobering statistics.

68% of one area's healthcare workers said what?

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Topics: Visitor Management, healthcare, healthcare Visitor Management, healthcare security

4 Real-World Examples of How a Visitor Management System Helped Our Customers

Posted by Dan Ryan on Oct 27, 2017 1:00:00 PM

We've talked a lot about Visitor Management in this blog. What it is, how to get the most out of a system and why an organization needs it have all been discussed.

"Great," you think. "But how do I know if any of this is actually working for anyone?"

Good point!

It's easy for us to tell you how valuable Visitor Management is, but it's a lot more beneficial to hear about actual cases where a Visitor Management system prevented an incident, saved a customer money or had some other tangible benefit.

With that in mind, we collected stories from several sites or customers using one of our Visitor Management solutions. We wanted to know how their Visitor Management installation was working and how it had benefited their site.

Their answers were eye-opening, and really show the range of benefits a good Visitor Management installation can offer.

Let these users tell you how their Visitor Management system is working

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Topics: Visitor Management, contractor management, healthcare Visitor Management

3 Guest Problems That Can Be Solved By a Visitor Management System

Posted by Dan Ryan on Oct 20, 2017 1:00:00 PM

Every workplace wants to provide an optimal experience for each of its guests.

Whether you work at a small office that's hosting someone from corporate for the day or you're part of a large firm welcoming big shots from a potential client, creating that ideal guest experience is key to a successful visit

It's important, though, to be realistic: people are busy.

Many organizations don't even have the luxury of having a staffed front desk, let alone having a dedicated, concierge-esque staff member whose job is to ensure a smooth visit for every guest.

For most organizations, this is where Visitor Management comes into play: it's a tool that can be used to ensure that every visitor to your facility has a great experience.

But for a number of reasons, organizations brush off the idea of Visitor Management. Common excuses include:

  • "Our building is already safe."
  • "We don't have enough guests."
  • "Ah, we just don't need it."

The irony, of course, is that many of the organizations making these excuses suffer from the very problems a good Visitor Management system can solve.

Visitor Management identifies and addresses pain points for guests at your site

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Topics: Visitor Management, office visitor management, visitor management systems

4 Ways to Make Visits Better For Your Guests

Posted by Dan Ryan on Oct 17, 2017 10:30:00 AM

As a business, you spend a lot of time thinking about guests as part of your office visitor policy.

All kinds of guests! Important guests, annoying guests, "I swear I'm not selling anything" guests, corporate guests, unwanted guests...name the guest type, and chances are it has crossed your mind at some point.

However, most of the time an organization spends thinking about guests involves what to do with a guest once he or she arrives on-site:

  • Management wants to know who's going to be escorting the guest around the office.
  • Security wants to know how long the guest will be staying.
  • Your employees want to know if this guest is important enough for an office lunch to be provided.

To be fair, the lines of thinking above make a lot of sense. After all, you're the host organization; you're worried about hosting.

But to get the most out of your visits, you need to think about things from your guest's point of view.

By putting yourself in the shoes of your guests, you're able to address their needs, identify their pain points and improve your processes to a point where all of the anxiety of a visit is taken away.

Better processes lead to better visits

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Topics: Visitor Management, guest management, office visitor management, guest experience, office tips

3 Keys to an Effective Hospital Safety & Security Program

Posted by Dan Ryan on Oct 13, 2017 10:00:00 AM

Unfortunately, it's a frightening reality: violent incidents are occurring at healthcare facilities with an increasing degree of frequency.

While most hospitals and medical centers took an interest in security in the past, today's climate has made a stronger focus on security an essential part of any healthcare facility.

There's only one problem: adding a comprehensive security system to a hospital can be an overwhelming undertaking due to the number of things that need to be taken into consideration.

Making a healthcare facility more secure is a lot more complex than, say, securing a small office building.

At the office building, adding a security guard to the front desk and some locks to the doors should be enough, as most offices aren't dealing with dangerous/controlled substances and there won't be many visitors coming and going.

It's a very different story at a hospital, however.

On the average day, visitors come to see patients, pharmaceutical representatives visit doctors and there's staff changeover with interns coming and going or physicians visiting from other hospitals.

It gets chaotic pretty quickly. So how do you cut through the noise and find that perfect, effective hospital security plan?

Focus on three distinct areas

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Topics: Visitor Management, access control, hospital security, healthcare, healthcare Visitor Management, healthcare security, hospital ID badges

4 Ways to Improve a Hospital Visitor Program

Posted by Dan Ryan on Oct 10, 2017 2:00:00 PM

Visiting a loved one in the hospital can be a stressful experience.

With the exception of going to see a newborn baby, a hospital visit is rarely a happy occasion. Hospital visitors are often pretty stressed out, and it's not hard to see why.

While you don't want to add any unnecessary obstacles to a visitors' path toward seeing their loved ones, it's still important for healthcare facilities to screen all guests, for both staff and patient safety.

However, it's equally important to ensure that your hospital Visitor Management solution doesn't cause anxiety or increase stress for your guests.

To put it simply, you want your Visitor Management solution to work, without putting undue duress on the guests.

Learn how to make things easier on your guests

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Topics: Visitor Management, healthcare, healthcare Visitor Management, visitor management systems

5 Myths About Visitor Management (and the Truth Behind All 5)

Posted by Dan Ryan on Sep 27, 2017 1:30:00 PM

Visitor Management is a hot topic in today's security-focused climate.

Unfortunately, incidents continue to occur that force organizations to take a look at their Visitor Management and security procedures and wonder, "are we doing enough?"

Inspired by recent events, many organizations have started to look at implementing a Visitor Management program for the first time.

In talking to our customers, we've found that there's a lot of misinformation out there when it comes to Visitor Management.

In the interest of helping to clarify the murky Visitor Management waters, we've compiled the five "myths" we hear the most and provided you with the truth behind each.

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Topics: WhosOnLocation, Visitor Management, expiring visitor badges, TEMPbadge, PassagePoint, guest management

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