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3 Guest Problems That Can Be Solved By a Visitor Management System

Posted by Dan Ryan on Oct 20, 2017 1:00:00 PM

Every workplace wants to provide an optimal experience for each of its guests.

Whether you work at a small office that's hosting someone from corporate for the day or you're part of a large firm welcoming big shots from a potential client, creating that ideal guest experience is key to a successful visit

It's important, though, to be realistic: people are busy.

Many organizations don't even have the luxury of having a staffed front desk, let alone having a dedicated, concierge-esque staff member whose job is to ensure a smooth visit for every guest.

For most organizations, this is where Visitor Management comes into play: it's a tool that can be used to ensure that every visitor to your facility has a great experience.

But for a number of reasons, organizations brush off the idea of Visitor Management. Common excuses include:

  • "Our building is already safe."
  • "We don't have enough guests."
  • "Ah, we just don't need it."

The irony, of course, is that many of the organizations making these excuses suffer from the very problems a good Visitor Management system can solve.

Visitor Management identifies and addresses pain points for guests at your site

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Topics: Visitor Management, office visitor management, visitor management systems

4 Ways to Improve a Hospital Visitor Program

Posted by Dan Ryan on Oct 10, 2017 2:00:00 PM

Visiting a loved one in the hospital can be a stressful experience.

With the exception of going to see a newborn baby, a hospital visit is rarely a happy occasion. Hospital visitors are often pretty stressed out, and it's not hard to see why.

While you don't want to add any unnecessary obstacles to a visitors' path toward seeing their loved ones, it's still important for healthcare facilities to screen all guests, for both staff and patient safety.

However, it's equally important to ensure that your hospital Visitor Management solution doesn't cause anxiety or increase stress for your guests.

To put it simply, you want your Visitor Management solution to work, without putting undue duress on the guests.

Learn how to make things easier on your guests

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Topics: Visitor Management, healthcare, healthcare Visitor Management, visitor management systems

How Visitor Management Can Increase Security By Stopping Hospital Intruders

Posted by Dan Ryan on Mar 22, 2017 11:30:00 AM

When a surgical procedure is being performed at a hospital, it's common for there to be a half dozen or more people present in the operating room.

These people include the obvious, like the patient and the surgeon, but also include anesthesiologists, nurses, technicians and students who are observing the surgery.

A person you don't expect to find in the operating room: a random woman who is posing as a medical professional and wandering around the hospital.

However, that's just what happened at a major, globally-respected hospital in Boston.

While hospitals, as a result of being large, open facilities, are inevitably going to deal with intruders, the security breach that occurred in Boston was particularly egregious:

A former medical student was able to gain access to a variety of different rooms and areas in the hospital, wearing the same scrubs as doctors, nurses and surgeons.

An intruder in the operating room? Believe it.

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Topics: Visitor Management, hospital security, healthcare Visitor Management, hospital tips, visitor management systems

4 Ways to Get Decision-Makers On-Board With Investing In Visitor Management

Posted by Dan Ryan on Mar 10, 2017 1:00:00 PM

In many large organizations, there can be a bit of a disconnect between the budget decision-makers and the "boots on the ground," the people working in various capacities around the organization.

Consider the following scenario, a common one with IT departments around the world:

An IT decision-maker receives a request for upgraded hardware, which isn't in the budget. IT sees that the employee making the request has a three-year-old laptop, the same as everyone else in the organization, and denies the request.

However, that decision-maker doesn't see that this employee's job requires working with graphics, video and high-intensity applications that cause the three-year-old computer to run at a snail's pace. 

IT sees a dollar amount, while the employee sees a problem that needs solving.

This isn't to pick on IT: the same scenario plays out in multiple departments across organizations of all kinds.

It's frustrating, but the reasoning behind it makes sense: someone needs to be in charge of the checkbook to prevent runaway spending.

Investing in a Visitor Management system is an undertaking that can meet resistance from the budgeting team or the upper-level decision-makers.

"You want to spend what?! Just to record people who visit? Why can't we just use the paper book?"

The reason for this reaction is usually related to the aforementioned disconnect. Decision-makers aren't at the front desk every day. They don't experience the headaches and hassles that the receptionists and security officers of the world deal with on a daily basis.

The best way to get a decision-maker on-board with a Visitor Management investment is to put the investment in terms that he or she will understand.

"Here's how we'll benefit from this investment."

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Topics: Visitor Management, business visitor management, visitor management systems, office tips

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